When people work with us, they apply for title loans online, get a free quote, then receive a call from an expert on the 1800 Loan Store team who will set them up with the best lender. Many borrowers end up building relationships with their title loan experts as they communicate through the duration of the loan process – but, who are the people behind the voice on the phone? What do they do?
Each title loan expert is highly trained in the industry and knows which lenders are best in certain areas of the country; but, despite their extensive knowledge, you’d be surprised at how down-to-earth the team is!
Walking through the brightly-lit office, you would see a team of people you could be friends with. They wear casual clothes and joke around and laugh during breaks. Rather than being strangers in stiff suits, they could be your neighbor, your brother, your niece.
In fact, every single specialist knows what a burden a lack of cash can be for an entire family. They have been in your shoes before, and they want to help out.
They Value your Privacy
The specialists understand how hesitant someone might feel asking for a loan, but they do not invade a borrower’s privacy. A title loan expert on the team named Maurice said, “Some people need the money badly. If they feel like going into the reasons why, I listen; but, I usually just give them the raw facts, so they can get their loan without hassle.”
They are skilled at making sure each borrower get the customer care that each person wants. Maurice also said, “In this job, you get really good at reading people after a while.” He highlighted the fact that treating each customer with individual care is one of the main things 1800 Loan Store values above most others.
They go Above and Beyond
Many title loan experts at the company also go out of their way to have a flexible schedule to better help each customer. Another expert named Tim said, “Sometimes I come into work an hour early or stay an hour later because I know a certain customer will call me at that time.” It is very common for our title loan experts to invest extraordinary care and concern in their customers and go above and beyond to help them.
The vibrant atmosphere makes the place fun to work at, and the team members simply love their jobs. Helping people get the money they need, especially when they can’t get it elsewhere, is truly satisfying work.
Next time you call the title loan experts at our office, you can feel assured knowing that the person on the phone is someone just like you – eager to help out a neighbor.